-
Unbelievably unprofessional treatment. We saw an apartment on Idealista and called. The first impression was not great but ok. Instead of ‘hello’ I was asked if we have pets and children. Fine, I thought, maybe they are direct. The agent who got in touch with us, Mily Cardet, refused to understand that we do not speak Spanish well yet and refused to speak with us in English. Fine, we thought, we can practice our Spanish. She repeated numerous times that she is doing us a favor to show us the apartment despite the fact that it was listed and on the market. Fine, we thought, perhaps it is cultural differences, although we had rented long-term in Lanzarote before and have been through this process, in the Canary Islands.
So, we see the apartment, the agent and the current tenant seem extremely chummy, like they are best friends. Both my husband and I feel uneasy with this as the current tenant has almost NO possessions in this apartment where she supposedly has lived a long time. So, we think, suspicious, but we like the apartment.
We are asked if we want the apartment, we say yes. We are told that we need to show financial solvency - fine, we earn well, own companies, have really good income as well as recommendations from our 3 landlords for the past 12 years that we are great tenants and leave the properties better than we find them AND pay rent months in advance.
We send tax returns for 4 years in a row, NIE cards, passports, contracts, company ownership deeds, recommendations from our previous landlords. The agent says - financial solvency documents are too complicated for her to read and understand (isn’t this her job?!) so can we send screenshots?!? Umkay. We send screenshots and highlight the total income for each year + AGAIN our NIE cards. They do not want contracts - fine. We get pressured to “reserve” the apartment by paying the agent fee which is a monthly rent. I walk over to the agency and deliver it.
This is where the real drama begins. Countless messages from the agent asking us to give simpler documents because they are too complicated. She cannot read them, understand them. All of a sudden being free-lance professionals and owning companies (which have documented profits over €55,000) is a problem. The agent did not want contracts, now we are told that we have no contracts.
We are asked AGAIN to send simpler documents AND OUR NIE CARDS ONE MORE TIME.
After reading the horrific reviews of this agency, we ask to see the apartment again and check if everything is working properly. After we ask this, there is a long pause in communication and then we are told that we do not qualify for the apartment which is 50% cheaper than anything we have paid (and it is documented!) in the past 12 years - in Berlin, Hamburg and Lanzarote.
A COMPLETE MESS! Dishonest, confusing in communication, unclear, unprofessional and with staggering incompetence!
The agent, who could not read simple tax returns, told us in the end that she has done her job well.
In the meantime, I am in negotiations with cultural institutions in Lanzarote and Gran Canaria to bring hundreds of thousands of euros to the islands by bringing a big festival here. We are established professionals in our 40s and with great financial history.
We felt like we dodged a bullet! Beware and stay away from this agency. They will waste your time and treat you like they are doing you a favor instead of being hired to do their job.
-
It was OK but can not recommend. We rented a holiday home for a few months and we never met the person who rented it for us. They also charged extra for broken things in the apartment, which were already broken when we moved in to the apartment.
I recommend to take pictures of EVERYTHING before moving in, so they won’t charge extra.
We were also told that the final cleaning is included in the fianza but apparently it was not, because we were told that the apartment was dirty when we moved out. Of course it was because we were told we don’t have to clean it.
