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WARNING: Update:
Also after one month, OTERO has not fixed the water leak, the have recognized the leak and also confirmed it needs fixing immediately, to prevent further damage and possible harm. But Otero never showed up on the agreed times.
HERE is the shocking development, 2 days ago OTERO send us an imaginary Invoice with the insane amount of over 100.000 EUR, with some weird information’s on living costs increase and Covid in Spain.
Just everyone to understand, before we moved into house, after 9 months delay, almost a year ago, we settled all extra costs and paid everything according the contract to OTERO, without payment, OTERO would never give us the keys.
And, now they tell us, if you don’t pay this bill, we will not fix any construction warranty issues… meaning also not the water leak, that’s how they try to avoid repair works, which OTERO should do according to contract and also according to law.
As you can imagine, its extremely unpleasant and horrible situation, we just don’t know anymore what to do…
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Warning UPDATE: We still have the water leak.. Otero promised again to fix it, but never showed up till today.. its now over 3 weeks...
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Warning: We have hired Otero to build our house. A disaster from a to z, quality is bad, bad engineering, communications is extremely bad, you get treated like an idiot… we had and still have problems over problems with the house..
Just now, we have another water leak, one of many, the water is coming from the ceiling because of a leaking pipe, we have the risk the gypsum ceiling will collapse, after 14 days, still no repair….
No apologizes, nothing, they just blame and attack you.
They have our keys, but since 10 days no answer on any email and WhatsApp, it’s very bad situation..
We don’t know anymore what to do, we ask the contact details from the plumber.. so we could arrange directly… we asked for our keys, nothing.. just a disaster.
Btw… the most of the reviews are fake… nothings do with Otero..
